Refund policy

REFUNDS, RETURNS AND EXCHANGES

At Forks Over Knives, we aim to provide a seamless and satisfying shopping experience. Please review our return policy based on the type of product you’ve purchased.

Please contact us if your order information (name, shipping address, etc.) needs to be modified. If your order has been accepted within our warehouse system and is being prepared for shipping, we may be unable to make changes.

NON-RETURNABLE ITEMS

Frozen Foods Products:

  • All Forks Over Knives frozen food products are non-returnable and non-refundable, except in the following cases:
    • Reception of an incorrect order
    • Damaged goods upon delivery
    • Foreign material contamination
  • If you receive an incorrect order or damaged goods or identify a foreign object in your meal, please contact us at shop@forksoverknives.com with specific details of the issue to arrange a replacement or appropriate credit.

Physical Magazines:

  • Physical magazine purchases are final sale, non-returnable and non-refundable. 

Digital Magazines, Digital Guides & Digital Subscriptions:

  • Digital magazine issues, digital guides, and digital subscriptions are non-refundable once purchased.

  • Digital magazine subscriptions can be canceled at any time; however, no refunds will be issued for the remaining issues. You will continue to receive the quarterly magazine issues until your subscription period ends. Your subscription will not auto-renew.

  • The terms of your digital subscription cannot be modified once the order is placed - including extending more issues than the 4 that are included or starting the subscription with a future issue.

Branded Merchandise:

  • All Forks Over Knives branded merchandise created using print-on-demand services is custom-made for each order. Therefore, these items are non-returnable and non-refundable, except in the following cases:

    • Defective items

    • Incorrect printing or branding

    • Damaged goods upon delivery

  • If you receive a defective item, please contact us within 7 days of the receipt to arrange a replacement.

Gift Cards

  • Gift card purchases are final sale, non-returnable and non-refundable.


RETURNABLE ITEMS

Cooking Courses

  • You can request a refund for your Cooking Course by message or email within 14 days of your original purchase date and prior to completing 50% of the Course.  Once the refund is processed, you will lose access to the course.  Beyond that, no refunds are provided, but you will still retain lifetime access to the Course content for your enjoyment and education whenever you choose to access it.  Please note that we are unable to adjust or backdate a refund for a course if the Transformation Bundle was purchased after the original course purchase.

Forks Meal Planner

  • Forks Meal Planner comes with a 14-day money-back guarantee upon request for all first-time web-based subscribers, so you can explore and try out the meal plans, recipes, and beneficial features. If your Meal Planner is not a good fit for you after trying it out, please reach out to support@forksmealplanner.com and our team can provide overall support and assistance with your request.

We accept returns of books, DVDs, and BluRay discs under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Items must be in their original, unused condition, with all original packaging and accessories.

  • We do not offer paid shipping for returns (customer is responsible for return shipping fees)

  • Refunds will be processed to the original payment method once the return is received and inspected.

HOW TO REQUEST A RETURN OR REPORT AN ISSUE

For returnable items or issues with defective products, please reach out to our customer service team before sending back any items at shop@forksoverknives.com
Please include the following information:

  • Your 6-digit order number 

  • A description of the issue

  • Photos of the defective or damaged items

Once your return is authorized, we will provide you with instructions and a return authorization number to include with your return.
Failure to include the authorization number will result in your return not being received.
 For eligible items, refunds will be issued after the return is processed.

If you have any further questions, please don't hesitate to contact us at shop@forksoverknives.com